Privacy policy
Privacy Policy
At Sensofinity (Pty) Ltd (“Sensofinity”), we take your privacy seriously. This Privacy Policy explains how we collect, store, use, share, and protect your personal information. From time to time we may update this policy, and any changes will be communicated clearly.
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Information We Collect
Depending on your interaction with us, we may collect the following types of information:
• Contact details: name, email address, phone number, company name, VAT number, ID number, registration details, and physical address.
• Usage data: how you browse and use our website, to help us improve your online experience.
• Payment information: payment method details for processing purchases (processed securely through trusted third-party providers).
• Special personal information (when relevant to the goods or services you request):
• Financial: bank account details.
• Criminal/Legal: information about commission or alleged commission of offences, or related legal proceedings.
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How We Use Your Information
Your information may be used for the following purposes:
• Service delivery: to supply you with products and services you’ve purchased.
• Billing and payments: to charge you correctly and manage your payment records.
• Customer support: to assist you when you contact us via helpdesk, call centre, or other channels.
• Reviews and surveys: to collect feedback and improve our offering.
• Marketing: to send newsletters and updates (you may opt out at any time).
• Website activity: to monitor usage patterns, transactions, and communications.
• System information: IP address, browser type, operating system, and device details for analytics and fraud prevention.
• Debt collection and fraud prevention: to trace, recover, and prevent losses.
• Security: CCTV and monitoring in our facilities for safety and crime prevention.
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Cookies and Analytics
Like many websites, we use cookies and similar technologies to enhance your experience and collect usage data. Cookies are small files stored on your device that allow us to recognise repeat visits and improve our services. For details, please see our Cookie Policy.
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Where We Store Your Data
Your personal information may be stored or processed outside of South Africa, including by service providers who assist us with payment processing, IT hosting, or other business functions.
We take reasonable steps to ensure that your information is protected and that all processing complies with the Protection of Personal Information Act, 2013 (POPIA).
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Sharing of Personal Information
We may share your personal information with trusted third parties under these circumstances:
• Legal and regulatory compliance: to comply with applicable laws, court orders, or government requests.
• Research and improvement: to help us enhance products and services.
• Debt collection: for recovery of outstanding amounts.
• Investigations and enforcement: to enforce our Terms or investigate potential breaches.
• Security and protection: to prevent fraud, abuse, or illegal activity.
• Business restructuring: in the event of a merger, acquisition, or transfer of assets.
We will never sell your data. Where we wish to share information with partners for marketing purposes, we will only do so with your explicit consent.
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International Transfers
Your data may be transferred to or stored in countries outside of South Africa. Some jurisdictions may not have data protection laws equivalent to POPIA. In such cases, we will ensure that contractual or other safeguards are in place so that your information is handled lawfully and securely.
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Your Rights
As a data subject under POPIA, you have the right to:
• Request what personal information we hold about you.
• Ask us to update, correct, or delete information.
• Know who we have shared your information with.
• Object to the processing of your information.
• Ask us to restrict processing.
• Lodge a complaint with the Information Regulator if you believe your data is not being processed lawfully.
We may require proof of identity before processing certain requests. Please allow up to 21 working days for us to respond.
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Security Measures
We use a combination of technology, policies, and processes to safeguard your personal information. While no system can guarantee absolute security, we take every reasonable step to prevent unauthorised access, misuse, loss, or disclosure of your information.
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Contact Us
If you have questions or concerns about how we handle your personal information, please contact us at: